Proactive IT Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱180,000 - ₱250,000
About Technical Support Role:

We are a dynamic organization seeking an experienced and skilled technical support professional to provide first-line technical and functional support to our clients during Australian business hours.

Key Responsibilities:
  • Act as the primary point of contact for client support issues raised via email, chat, or ticketing system.
  • Monitor support queues, acknowledge and triage tickets within agreed service level agreements.
  • Diagnose and resolve basic technical and functional issues related to our platforms and services.
  • Provide clear, concise, and professional communication to clients on issue status, resolution steps, and timelines.
  • Perform routine checks on system health, data integrity, and trade flows during the Australian trading window.
  • Escalate complex or high-priority issues to senior teams with appropriate documentation and context.
  • Collaborate with global support and development teams to ensure seamless issue resolution and knowledge sharing.
  • Maintain detailed and accurate logs of client interactions and incidents in the ticketing system.
Required Skills and Qualifications:
  • Minimum 2 years in a technical support or application support role (preferably in fintech or financial services).
  • Good knowledge and hands-on experience using SQL, scripting (e.g., Python), or log analysis.
  • Excellent problem-solving and communication skills – must be a fluent English speaker.
  • Experience using ticketing and incident management tools (e.g., GitHub, Zammad).
  • Familiarity with basic networking, APIs, and web-based applications.
  • Ability to work independently and collaboratively in a remote team environment.
  • Strong organizational skills and attention to detail.
Benefits:
  • Collaborative and dynamic work environment.
  • Ongoing training and professional development opportunities.
  • Possibility of career growth and advancement.
Others:
  • We value diversity and inclusion in the workplace.
  • We offer flexible working arrangements and a work-life balance.

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