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IT Support Professional

1 week ago


Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

We are seeking an IT Support Professional to join our team at BSA Solutions Inc. As an IT Support Professional, you will be responsible for providing technical support to customers via various channels, including phone, email, chat, and remote assistance.

Responsibilities:
  • Provide technical support to customers via multiple channels, including phone, email, chat, and remote assistance.
  • Troubleshoot and resolve technical issues related to the installation, configuration, and usage of our no-code software platform.
  • Document customer interactions, technical issues, and resolutions in our support ticketing system.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and outstanding communication skills. They will also have experience in basic coding, SQL databases, and integrations (REST, SOAP, oData, SAML, oAuth).

We offer a dynamic work environment and a competitive compensation package. If you are passionate about delivering exceptional service and support, please submit your application.