Experienced Technical Solutions Consultant

1 day ago

Tarlac City, Central Luzon, Philippines beBeeTechnicalAccountManager Full time ₱600,000 - ₱1,000,000
Technical Account Manager Job Description

We are seeking an experienced Technical Account Manager to join our team. This role involves working closely with clients to understand their technical needs and providing strategic solutions to meet those needs.

Job Overview

This position is responsible for the successful integration of our products, supporting small to enterprise-level clients and developing strong relationships with our clients that will lead to retention and growth of our business.

You will identify areas for improvement and strive to improve client satisfaction. This requires strong attention to detail, experience managing enterprise-level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.

Key Responsibilities
  • Provide strategic and tactical client services to complex and high-touch clients
  • Understand customer needs and translate this need into strategic solutions and recommendations
  • Present and facilitate large group meetings for small through enterprise clients with regards to our product suite
  • Provide technical assistance and troubleshooting to your clients during implementation and deployment of our technology products
  • Work with the engineering team to scope, prioritize, and manage customer requests
  • Demonstrate successes in client communication (written and verbal) from prior work experiences
  • Show strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
  • Be the point of contact with your clients, thus the subject matter expert with regards to all the technical products
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
  • Show strong project-management skills; easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and monitor the timeline of requested tasks and manage client expectations
  • Identify opportunities to help expand customer adoption of our products
Requirements
  • Bachelor's degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role
  • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales
  • Excellent customer relationship skills (client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)
Benefits

This role offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a collaborative team culture.

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