Tech Support Professional
7 days ago
Provide exceptional remote support as a Technical Support Specialist. Review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes.
- Key Responsibilities:
- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance. Your excellent communication skills and ability to troubleshoot issues will make you an invaluable asset to our team.
Our ideal candidate is someone who is self-motivated, proactive, and able to work independently. If you are looking for a challenging and rewarding role that allows you to grow professionally, we encourage you to apply.
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