Tech Support Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time $60,000 - $80,000
About the RoleSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies globally.Job DescriptionWe are looking for an exceptional Customer Support Consultant who will thrive in a multicultural environment. Your primary responsibility will be to provide top-notch customer support via chats and emails while building long-lasting relationships with our clients.Key Responsibilities
  • Deliver outstanding customer service through various communication channels
  • Collaborate with developers and other departments to resolve customer issues
  • Maintain up-to-date knowledge of our clients' products and services
  • Analyze and implement the latest customer happiness practices
Requirements

Native Dutch and English B2 communication skills are a must-have for this role. Additionally, you should have at least 6 months of experience in a customer support position, personal or professional experience in trading/investments/blockchain, and expertise in providing support via live chats.

You should also possess analytical and research skills, as well as a positive and responsible attitude. Having a personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) is highly recommended.

Bonus Skills
  • Tech support experience would be a great plus
Benefits and Perks
  • A flexible schedule to balance work and personal life
  • The opportunity to work fully remotely from anywhere in the world
  • An inclusive international environment that values diversity and inclusivity
  • Compensation in USD and competitive bonuses for referrals
  • Paid intensive training and probation to ensure your growth and success
  • A strong focus on work-life balance and employee well-being
  • A responsive management team interested in your growth and long-term cooperation
About UsWith over a decade of experience in premium outsourced customer support, we operate globally with 8 hubs and speak over 60 languages. Our company treats its employees like clients, offering individual approaches and positive experiences. We welcome people with diverse backgrounds and experiences to join our team and contribute to our mission of delivering exceptional customer support services.

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