Provisioning Support Specialist

6 hours ago

Taguig, National Capital Region, Philippines beBeeSupport Full time $60,000 - $90,000
Job Title:

Enterprise Provisioning Support Specialist

Job Description:

We are seeking a skilled professional to provide post-sales support for our Enterprise clients. This role will play a critical part in supporting the adoption and use of Atlassian products, and will provide valuable feedback into product and sales teams so we can continue to improve and refine our offerings.

This is an excellent opportunity for individuals who enjoy working with customers and providing exceptional service. As a Provisioning Support Specialist, you will be responsible for providing billing, quoting, and licensing support for our internal sales team and external customers.

You will work closely with a geographically dispersed team and other departments to ensure a seamless customer experience. Your strong communication skills, attention to detail, and ability to multitask will make you an asset to our team.

Responsibilities:
  • Provide billing, quoting, and licensing support for our internal sales team and external customers.
  • Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience.
  • Learn new systems and processes to support post-sales activities for Enterprise customers.
Requirements:
  • Extensive background providing customer and sales support through various channels.
  • Strong customer service background with empathy, use of positive language, attentiveness, and active listening.
  • Experience creating quotes and supporting an end-to-end order management process.
  • Excellent written and spoken English, with the ability to convey technical issues in non-technical terms.
  • Ability to work under pressure and remain flexible to handle high volume and demands.
  • Robust multitasking skills with strong attention to detail.
Preferred Qualifications:
  • Familiarity with Atlassian's suite of products, and experience using Jira Service Desk and Confluence.
  • Experience in the enterprise software industry.
  • Experience in process improvement and project management.
Benefits:

At Atlassian, we offer a wide range of perks and benefits designed to support your career and personal life. Our benefits include health and wellbeing resources, paid volunteer days, and much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Us:

We believe that the unique contributions of all employees create our success. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

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