Technical Support Specialist

23 hours ago

Taguig, National Capital Region, Philippines Divergence Hr Consulting Group Inc Full time ₱800,000 - ₱1,200,000 per year
About the job Technical Support Specialist

We are currently looking for Technical Support Specialist to troubleshoot and resolve equipment-related issues for our customers. Your role will be critical in ensuring smooth operations and excellent service experiences.

Responsibilities

  • Triage and resolve customer-reported equipment issues or escalate to vendors as needed
  • Monitor equipment uptime and performance; coordinate with vendors when issues arise
  • Act as the key liaison between manufacturers and on-site technicians
  • Communicate with customers and field technicians via Zoom and other platforms
  • Follow up with equipment manufacturers, network providers, and internal support teams to resolve outstanding tickets
  • Collaborate closely with the team through daily stand-up meetings and other communication channels

Qualifications & Skills

  • Associates or Bachelors degree preferred (EE, ECE, CoE, Computer Science, or IT)
  • Willingness to work after-hours, including nights and weekends (with prior notice)
  • Solid understanding of Ethernet network access, configurations, and IP-based routing
  • Experience with wireless carriers, including managing data lines and provisioning accounts
  • Familiarity with databases and ability to develop scheduled reports for weekly metrics
  • Previous experience in Help Desk or Customer/Technical Support roles preferred
  • Basic knowledge of electricity and electronics
  • Strong verbal and written English communication skills
  • Soft skills: Customer service, quality focus, flexibility, and attention to detail
  • Minimum of 2 years experience working with business users and developers to address and resolve technical issues

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