Client Relationship Manager

21 hours ago

Davao City, Davao, Philippines beBeeCustomer Full time $30,000 - $45,000

At the forefront of our organization is a dedicated team focused on nurturing long-lasting relationships with valued clients. To achieve this goal, we seek an exceptional individual who can excel in the role of Client Account Specialist.

About This Opportunity

This challenging position requires a multifaceted professional who possesses excellent communication and interpersonal skills. As a Client Account Specialist, you will be responsible for fostering trust and respect with key decision-makers while consistently meeting established service levels.

Key Responsibilities:
  • Timely Case Management & Inquiry Resolution: Effectively manage case-related inquiries assigned through our Salesforce platform, adhering to predetermined service standards.
  • Salesforce Account Monitoring & Maintenance: Continuously monitor, update, and close relevant Salesforce Accounts, Files, and/or Case records, ensuring accurate and up-to-date information.
  • Proactive Customer Communication: Provide timely follow-up to clients, keeping them informed about the progress of their requests. Ensure that all communications are clear, professional, and empathetic.
  • Report Delivery & SLA Compliance: Guarantee timely delivery of reports and information requests, meeting service level agreements (SLAs). Maintain accurate case information within Salesforce for seamless reporting.
  • Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to our organization's overall revenue growth. Foster strong relationships to enhance sales opportunities.
  • Account Retention Management: Maintain account retention targets by developing and nurturing relationships with key decision-makers. Ensure client satisfaction and loyalty through effective engagement strategies.
  • Customer Feedback & Product Improvement: Obtain firsthand customer feedback and make recommendations for product enhancements. Actively seek input to drive improvements.
  • Relationship Development: Establish and maintain multi-level relationships with key decision-makers to ensure retention and relationship stability. Leverage these connections to support business objectives.
  • Product Expansion Proposals: Suggest additional products and services to expand our organization's footprint within existing accounts. Identify opportunities for upselling and cross-selling.
What We Offer:

In return for your expertise and dedication, we provide a dynamic work environment that values innovation, collaboration, and growth. Our commitment to excellence is evident in every aspect of our operations, from training and development programs to recognition and rewards initiatives.

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