Relationship Manager

3 weeks ago

Davao City, Davao, Philippines DITO Telecommunity Corporation Full time

Overview

As Relationship Manager for DITO Business under the SME segment, you will be responsible for managing and growing relationships with small and medium-sized enterprise (SME) clients. You will play a key role in identifying business opportunities, presenting tailored solutions, and ensuring the satisfaction and retention of clients. The ideal candidate will have strong communication skills, a deep understanding of telecom products and services, and a passion for helping businesses succeed.

Functions and Responsibilities

1. Client Relationship Management:

  • Develop and maintain strong, long-term relationships with SME clients.
  • Serve as the primary point of contact for client inquiries, issues, and requests.
  • Regularly meet with clients to understand their business needs and goals.

2. Sales and Revenue Growth:

  • Identify opportunities for upselling and cross-selling DITO's products and services.
  • Develop and execute sales strategies to meet or exceed sales targets.
  • Prepare and deliver sales presentations tailored to the needs of SME clients.

3. Account Planning and Strategy:

  • Create detailed account plans to manage and grow key accounts.
  • Collaborate with internal teams to develop customized solutions for clients.
  • Monitor and report on key account metrics, including customer satisfaction and sales performance.

4. Customer Onboarding and Support:

  • Ensure smooth onboarding of new clients, guiding them through the setup and implementation of DITO's services.
  • Provide ongoing support to clients, addressing technical issues and coordinating with support teams as necessary.
  • Conduct regular check-ins and business reviews with clients to ensure they are maximizing the value of DITO's services.

5. Market and Product Knowledge:

  • Stay updated on DITO's product offerings, industry trends, and competitive landscape.
  • Provide feedback to product and marketing teams on client needs and market demands.
  • Attend industry events and networking opportunities to enhance knowledge and expand client base.

6. Contract Management:

  • Negotiate and renew contracts with existing clients.
  • Ensure all agreements and documentation are completed accurately and in a timely manner.
  • Monitor contract compliance and address any issues that arise.

7. Reporting and Analysis:

  • Prepare regular reports on account status, sales pipeline, and market trends.
  • Analyze data to identify opportunities for account growth and client satisfaction improvement.
  • Present findings and recommendations to senior management.

Employment Standards

  • Client-Focused: Demonstrates a strong commitment to client success and satisfaction.
  • Results-Driven: Focuses on achieving sales targets and driving revenue growth.
  • Analytical Thinking: Uses data and insights to make informed decisions and recommendations.
  • Adaptability: Thrives in a dynamic environment and can pivot strategies as needed.
  • Relationship Building: Excels at building trust and rapport with clients.

Job Skills & Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 4+ years of experience in account management, sales, or a related role, preferably in the telecommunications industry.
  • Strong understanding of SME business challenges and the ability to offer tailored solutions.
  • Excellent communication, negotiation, and presentation skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
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