Remote Client Relationship Manager

1 day ago

Davao City, Davao, Philippines beBeeClientSuccess Full time $12,000 - $19,200
Client Success Manager Job Description

We are looking for a skilled Client Success Manager to handle incoming leads, guide them through the early stages, and build strong, lasting relationships.

This is a critical, client-facing role that requires exceptional communication skills, professionalism, and intelligence. As the first point of contact for potential clients, you will represent our company's quality and professionalism.

You will be responsible for conducting structured discovery calls with inbound leads, presenting our services confidently, and guiding clients through every step of the process, from calibration to candidate shortlisting and onboarding.

Maintaining open communication during the sourcing phase and managing follow-ups after candidate presentations is also essential. Once roles are closed, you will become the primary account manager, owning client satisfaction and retention.

You will proactively identify upsell and expansion opportunities across existing accounts and handle administrative tasks, including NDAs, contracts, and service agreements.

To succeed in this role, you should have excellent communication skills, be able to work independently, and possess a strong understanding of business principles and practices.

Key Responsibilities:

  • Conduct structured discovery calls with inbound leads
  • Presentation of our services confidently and tailoring solutions accordingly
  • Guiding clients through every step of the process
  • Maintaining open communication during the sourcing phase
  • Managing follow-ups after candidate presentations
  • Identifying upsell and expansion opportunities
  • Handling administrative tasks

Requirements:

Requirements (Non-Negotiable)

Fluent English — both written and spoken

Exceptional Communication Skills — structured, confident, and personable

Professional Presence — calm under pressure, clear, and trustworthy

University Degree — preferably in business, marketing, or a related field

Tech-Savvy and business-oriented — able to quickly grasp different industries and roles

Empathetic Sales Approach — persuasive without being pushy

Must-Have Experience

At least 1-2 years of previous experience in staffing, recruitment, or outsourcing, preferably in a client-facing role

Skilled in conducting discovery/introduction calls and managing client accounts

Proven success in managing the full client journey — from initial lead to long-term care

Bonus Points For

Experience with international clients in the US, UK, AUS, EU, or UAE

Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants

Experience in a startup or high-growth environment

Strong CRM and organizational skills

Recruitment Process

  • Application submission

How many years of experience do you have in a staffing, recruiting, or outsourcing company?

Have you managed clients from initial contact through to long-term account care before?

Please share a 2–5 minute video where you:

  1. Introduce yourself
  2. Walk us through your relevant experience
  3. Share how you approach discovery calls
  4. Explain your motivation for joining our team

Are you OK with the terms of this engagement - full time, independent contractor, fully remote, mainly PH working hours with potential overlap with US/EU timezone?

How much is your current rate (in USD/month)?

How much is your expected rate (in USD/month)?

Please mention a few dates and times of your availability for a Google Meet interview in the next 2 weeks (07 May onwards), M-F PH working hours.

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