
Healthcare Records Specialist
1 week ago
The role of the Healthcare Records Specialist plays a pivotal part in the process of medical records retrieval in the healthcare industry.
Responsibilities:
- Provider Research & Identification
- Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
- Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
- Accurately input all identified providers into the application.
- Request Creation & Quality Control
- Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
- Prepare accurate base forms before generating submission packets.
- Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details.
- Request Assignment
- Assign requests to the appropriate records team members based on workload balance and utilization metrics.
- Handling Special Cases
- Identify and escalate special provider requirements to the assigned Client Success Manager.
- Resolve missing, unclear, or conflicting information by liaising with the law firms case manager.
Requirements:
- Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
- Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
- Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
- Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.
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