Healthcare Records Retrieval Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeMedicalRecordsSpecialist Full time ₱2,500,000 - ₱4,000,000
About the Role

This position plays a crucial part in the medical records retrieval process. We need someone who will ensure that every intake request is accurate, complete, and optimized for success downstream.

Key Responsibilities
  • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
  • Locate billing providers and related entities using tools such as prior requests and direct provider calls.
  • Add all identified providers to the request in the admin app.
  • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in ~90% of cases.
  • Prepare accurate base forms and generate complete submission packets.
  • Conduct a thorough QA review of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Assign requests to the appropriate records team member based on workload and utilization.
  • Identify and escalate special provider requirements or edge cases to the appropriate Client Success Manager.
  • Coordinate with law firms' case managers to resolve missing or conflicting information.

Must-Have:

  • Prior experience requesting medical records from providers on behalf of law firms.
  • Strong attention to detail, small errors can cause significant delays in the record's retrieval.
  • Proficiency with Adobe and PDF editing/combining tools.
  • Excellent written and verbal communication skills.
  • Proactive problem-solving mindset and ability to manage multiple requests simultaneously.

Nice-to-Have:

  • Familiarity with medical records exchange platforms.
  • Experience in U.S.-based legal or healthcare settings.
  • Spanish-speaking proficiency (a plus, but not required).
About the Company

The company is a healthcare technology startup backed by top venture investors. They are transforming how medical records are collected and summarized for law firms and healthcare providers.

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