Order Fulfillment Coordinator
5 days ago
The Customer Care Representative role at QIAGEN Manila involves providing exceptional customer service, processing sales orders, and maintaining accurate records. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
About the Job
This position involves working closely with the Sales team, Accounts Payable, and other internal stakeholders to ensure seamless order processing and delivery. The ideal candidate should have excellent interpersonal skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities
* Process sales orders in SAP software* Maintain accurate records and communicate effectively with customers and internal stakeholders* Provide exceptional customer service and resolve issues promptly* Collaborate with the Sales team to ensure timely order processing and delivery* Liaise with internal teams to monitor stock levels and inventory status* Coordinate with Account Managers to address customer enquiries and maintain high levels of customer satisfaction* Log all order and logistics complaints from both internal and external customers* Follow QIAGEN's Global Revenue Recognition Policy
Required Skills and Qualifications
* Bachelor's degree holder of any relevant course* Minimum of 1-2 years of experience in customer service and order fulfillment processes, with at least 1 year in logistics, supply chain, or customer care functions* Knowledge and experience using ERP/Order Entry Systems (SAP is an advantage) and CRM systems (Salesforce is an advantage)* Basic MS Office skills (Outlook, Visio, PowerPoint, Excel)* Proficient in English* Strong customer handling skills, results-oriented, self-motivated, and a team player* Amenable to work onsite during the probationary period; Hybrid upon regularization (3 days onsite, 2 days WFH per week)* Amenable to work in Australia - New Zealand shift schedule (5AM - 2PM / 6AM - 3PM)
Why Join Our Team
We are committed to fostering a collaborative and dynamic work environment that values employee growth and development.
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