Order fulfillment CSR
2 weeks ago
Order Fulfillment CSR
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
What is an Order Fulfillment CSR?
Our awesome client is looking for a Order Fulfillment CSR to be part of their team.
Role Description and Responsibilities
Purpose of the position
The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors, and maintaining high levels of morale are also imperative to this role. This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management, and health & safety.
Key Responsibilities & Duties
- Answering dispatch enquiries from customers
- Offering solutions to the customers' delivery problems
- Arranging deliveries for customers
- Dealing with customer enquiries over the phone
- Offering solutions to customer problems and issues
Required Skills and Qualifications
- At least 2 years' experience in a customer service role
- Self-starter and driven to succeed
- People-focused and customer-oriented
- Exceptional verbal and written communication skills
- Great communication and interpersonal skills
- Excellent time management and organisational skills
- Ability to maintain composure under stressful work situations
- Exceptional customer service skills
- Ability to work well as part of a team
- Intermediate to advanced typing skills
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