Full-Time Customer Service Representative
2 days ago
Customer Service Specialist Role
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We're looking for enthusiastic Customer Service Professionals to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.
Candidates must have prior customer-facing experience and reside within 80km of our office.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Prior customer-facing experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Benefits & Opportunities:
At MCI, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Our employees enjoy a dynamic work environment, recognition and rewards for outstanding performance, and access to cutting-edge technologies and tools.
Conditions of Employment:
All MCI locations: Must be authorized to work in the country where the job is based.
Subject to the program and location of the position: Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation:
We are committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
Equal Opportunity Employer:
We embrace diversity and believe it is a strength in our organization. All aspects of employment at MCI are based solely on merit and qualifications. We maintain a workplace free from discrimination, harassment, and retaliation, where employees are treated with dignity and respect.
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