Full-Time Live Chat Customer Support Representative
2 days ago
We are seeking proactive and service-oriented individuals for full-time live chat customer support roles.
- Key qualifications include being comfortable interacting with customers via computer and paying close attention to details.
The ideal candidate will be able to provide accurate and helpful information about products, services, and company policies.
- Maintaining a comprehensive knowledge base of company offerings is essential in this position.
- Responding to customer inquiries and resolving their issues through live chat in a timely and professional manner.
- Providing accurate and helpful information about products, services, and company policies.
- Troubleshooting technical issues and providing step-by-step instructions to resolve them.
- Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in a CRM system.
Additionally, the successful candidate will be able to:
- Proactively identify and address customer concerns or issues to prevent potential escalation.
- Build rapport and establish positive relationships with customers through effective communication and empathy.
- 2 years of experience in LIVE CHAT customer support in the BPO or remote setting.
- Proficient in written and spoken English.
- Experience using help desk software and other remote support tools.
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