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Support Team Lead

1 week ago

Manila, National Capital Region, Philippines Nimbyx Philippines Inc. Full time
About the Position

This role offers an exciting opportunity to join a dynamic team at Nimbyx Philippines Inc. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring they receive the best possible experience.

Key Accountabilities
  1. Deliver exceptional customer service, responding to inquiries in a timely and professional manner.
  2. Develop and maintain strong relationships with clients, understanding their needs and preferences.
  3. Collaborate with internal teams to resolve client issues and improve overall satisfaction.
  4. Identify opportunities to upsell and cross-sell Evident's products and services, driving business growth and revenue.
Ideal Candidate Profile
  • Experience in customer-facing roles, preferably within a B2B SaaS environment.
  • Excellent communication and interpersonal skills, with the ability to articulate technical concepts in simple terms.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • A team-oriented mindset, with a willingness to collaborate and assist colleagues as needed.