Banking Operations Team Lead

7 days ago


Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time
Job Description

We are seeking a talented Banking Operations Team Lead to lead our Commercial Client Operations team in National Capital Region (Manila), Philippines. As a key leader, you will oversee the daily operations, ensure efficient processing of client requests, and provide guidance to team members.

Main Responsibilities:
  1. Lead and manage a team of Customer Service Operations Coordinators.
  2. Develop and implement strategies to improve client satisfaction and team productivity.
  3. Mentor and coach team members to enhance their skills and performance.
  4. Analyze and resolve complex client issues, escalating where necessary.

This is an excellent opportunity for someone who has leadership experience and a passion for driving business results.



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