Operational Excellence Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeOperational Full time $100,000 - $140,000
Job Overview

This role involves overseeing the operational framework of a client, eliminating inefficiencies through automation, and driving tasks from initiation to successful completion.

You will partner closely with engineering and leadership teams to design and run a streamlined operational backbone, leveraging AI tools and modern ops software for enhanced organization, observability, and productivity.

Key Responsibilities:

  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  • Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  • AI-Accelerated Execution: Utilize AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs. Keep operational documentation organized and regularly updated.
  • Follow-Up Norms: Track a visible 'waiting-on-others' list, ensuring timely follow-ups with clear SLAs. Follow a set cadence for reminders and escalate when needed.

Required Skills:

  • Strong organizational and time management skills.
  • Excellent communication and stakeholder management skills.
  • Ability to anticipate and mitigate potential issues.
  • Proficiency in workflow automation and process improvement.
  • Familiarity with AI tools and their applications in operations.

Benefits:

This role offers the opportunity to work in a dynamic environment, drive operational excellence, and contribute to the success of our clients.

Others:

We are committed to providing a supportive and inclusive work environment that fosters growth and development.

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