Operational Excellence Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱214,000 - ₱231,000

Delivering Exceptional Customer Service & Order Fulfillment Experience

Job Summary:
  • This role involves managing customer interactions, processing orders, and maintaining accurate data entry within a fast-paced environment.
Key Responsibilities:
  • Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone
  • Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the system
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
  • Account Monitoring: Track account performance, report discrepancies, and optimize workflows
  • Multi-Platform Management: Assist with operations on various eCommerce platforms
Qualifications:
  • Experience: Minimum 2-3 years of experience in order processing or a related field
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required)
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail
    • Excellent customer service skills with experience in chat, email, and phone support
    • Knowledge of inventory management and order tracking systems
    • Familiarity with eCommerce platforms like Amazon, eBay, and Shopify
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports
    • Ability to multi-task and prioritize tasks in a fast-paced environment
    • Strong written and verbal communication skills
    • Problem-solving mindset to handle complaints and order discrepancies

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