Operational Excellence Associate

Join a dynamic team and take on the challenge of delivering exceptional support to businesses. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact.

• Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
• Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
• Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
• Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
• Resolve Issues at Scale: Address and resolve standard customer requests while partnering with Biz Ops for more complex scenarios requiring specialized knowledge.
• Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
• Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations.

• Customer-Focused: You bring strong empathy and care for customers and workers, with a proven ability to build relationships and resolve issues.
• Process-Oriented: You thrive on identifying inefficiencies and implementing effective solutions to improve operational workflows.
• Adaptable: You excel in a fast-paced, ambiguous environment, balancing multiple tasks under pressure with ease.
• Resilient Problem-Solver: You confront challenges with a growth mindset, learning from experiences and demonstrating grit in tough situations.
• Exceptional Communicator: You have excellent verbal and written communication skills, enabling you to manage expectations, clarify questions, and provide clear guidance.

• 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
• Proven ability to manage multiple priorities while meeting tight deadlines.
• Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
• A proactive approach to problem-solving and an ownership mentality in all tasks.
• Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

• Competitive pay and opportunities for career development.
• Collaborative work environment that values innovation and teamwork.
• Chance to gain firsthand experience in shaping a new function within a fast-growing tech company.
• Flexible work arrangements that include rotating shifts and flexible hours.

We are committed to promoting equal opportunity employment practices and welcome applicants from diverse backgrounds.

Dream Big - We strive to create a bold direction that inspires a life-changing vision.

Olympian's Work Ethic - We work harder, longer, and smarter to achieve our goals.

Growth Mindset - We confront challenges head-on and persevere through tough situations.

Customer Obsession - We deliver high-quality products and services that meet the needs of our customers.