Client Service Operations Specialist

5 days ago


Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time
Job Overview:
Institutional Shareholder Services Inc. is seeking a highly organized and detail-oriented Client Service Operations Specialist to join its team in Manila. This role will play a crucial part in maintaining strong client relationships by supporting internal operations, reporting, and engagement strategy.

Main Responsibilities:
- Collaborate with ISS Market Intelligence teams in the UK and occasionally the US/Canada to enhance processes and client experiences, supporting onboarding, offboarding, usage adoption, and best practice development.
- Manage the client enablement process, ensuring smooth onboarding and integration via Salesforce, JIRA, and other ISS tools.
- Monitor product usage with reports, identify trends, and provide actionable insights for internal teams and clients.

Requirements:
- Bachelor's degree in a relevant field (e.g., Business, Finance, Economics, IT).
- Preferred background in client service, account management, or the financial industry.
- 1-2 years of client support experience, particularly in service roles. Fresh graduates with a passion for finance and client service are encouraged to apply.
- Basic understanding of financial markets, key players (asset managers, banks, investment firms), and financial products.

What We Offer:
- Amenable working at Makati City on a permanent mid-shift schedule (4 PM - 1 AM or 5 PM - 2 AM, Manila Time)
- Hybrid working arrangement (at least 3 days' work onsite per week)

About Us:
Institutional Shareholder Services Inc. is dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

  • Makati City, National Capital Region, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner specializes in custom product design and branding. They offer services for creating personalized items, such as branded merchandise and promotional products, utilizing techniques like screen printing, embroidery, and digital printing. Their focus is on helping businesses enhance their brand identity through custom-designed products.As the...


  • Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    Client Service Senior SpecialistThis role is designed to make a significant impact at DTCC by providing expert support to our clients across various business lines. As a key member of the Client Support team, you will be responsible for analyzing client queries, providing guidance, and escalating complex issues to ensure seamless resolution.About the...


  • Makati City, National Capital Region, Philippines HawodTech Solutions Full time

    Job DescriptionThe Client Acquisition Specialist will be responsible for selling our merchandise by means of client calls, inputting orders from clients, and creating frequent reviews and reports with sales.Main ResponsibilitiesCustomer Service:Ensure the availability of stock for sales and provide excellent customer service to clients.Input orders from...


  • Quezon City, National Capital Region, Philippines ECLARO Full time

    ECLARO is hiring an Operations and Client Satisfaction Specialist to join our team. In this role, you will be responsible for ensuring client satisfaction and the achievement of key performance indicators/project milestones.Main Responsibilities:To manage daily operations of assigned teams to meet client deliverables.To make independent decisions with a...


  • Quezon City, National Capital Region, Philippines ECLARO Full time

    We are seeking a Client Service and Operations Director to join our ECLARO team. As a key member of our operations team, you will be responsible for ensuring client satisfaction and the achievement of key performance indicators/project milestones.Main Goals:To manage daily operations of assigned teams to meet client deliverables.To make independent decisions...


  • Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full time

    Are you a customer-focused professional looking for a challenging and rewarding career opportunity? Topserve Service Solutions, Inc. is seeking a talented Account Resolution Specialist to join our team.Company OverviewWe are a leading provider of customer service solutions, dedicated to delivering exceptional service to our clients. Our mission is to provide...


  • Makati City, National Capital Region, Philippines Ogilvy Full time

    Job Description:We are seeking a Client Management Specialist to join our team at Ogilvy. In this role, you will be responsible for managing multiple clients, developing business growth strategies, and delivering high-quality services.Responsibilities:Client Services:Deliver exceptional client service, ensuring timely and effective management of client...


  • Makati City, National Capital Region, Philippines Purple Lotus Full time

    Job OverviewPurple Lotus is seeking an experienced Client Acquisition Specialist to join our team. In this role, you will be responsible for acquiring new clients and driving business growth.Key ResponsibilitiesEstablish contact with prospective clients to discuss their needs and showcase our products/services.Meet and exceed sales targets by utilizing...


  • Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

    Are you passionate about building strong relationships and delivering exceptional customer service?About the Role:This Account Services Specialist role is perfect for someone who enjoys working with clients and building long-term relationships. As a key member of our Accounts Services team, you will be responsible for managing broker relationships and...


  • Quezon City, National Capital Region, Philippines Antz Insurance Agency & Services Inc. Full time

    Client Acquisition SpecialistWe are seeking a highly motivated and results-driven Client Acquisition Specialist to join our team at Antz Insurance Agency & Services Inc. As a Client Acquisition Specialist, you will be responsible for identifying new sales opportunities and building strong relationships with clients.About the RoleThis is a full-time position...


  • Makati City, National Capital Region, Philippines Dentsu Myco Services, Inc. Full time

    Dentsu Myco Services, Inc. is seeking an experienced Operations Support Specialist to manage the Google Analytics licensing renewals process, ensuring the accuracy of our pipeline management system (NetSuite) and the Google pipeline management system (Salesforce).The successful candidate will have strong analytical and problem-solving skills, with the...


  • Makati City, National Capital Region, Philippines Ogilvy Public Relations Full time

    Ogilvy Public Relations is a leader in the advertising industry, known for its creative excellence and effectiveness.About Our LeadershipWe empower our leaders to take ownership and drive results. Our leadership team is comprised of experienced professionals who are passionate about delivering exceptional results for our clients.The Client Services Director...


  • Quezon City, National Capital Region, Philippines ULTRA BGL INCORORATED Full time

    At ULTRA BGL INCORPORATED, we value our clients and strive to provide them with the best possible service. To achieve this, we need a talented Sales Agent to join our team.As a sales agent, you will be responsible for taking orders, offering services, and providing support to our clients. This will involve working closely with our clients to understand their...


  • Makati City, National Capital Region, Philippines P&A Grant Thornton Full time

    About the RoleWe are looking for a talented and experienced Payroll Specialist to join our team at P&A Grant Thornton. In this role, you will be responsible for conducting payroll operations, including reviewing and updating client payroll processes and executing procedures in the work program.You will work closely with our Senior Payroll Specialists and/or...


  • Makati City, National Capital Region, Philippines Valeros Business Company Full time

    This Client Experience Specialist role at Valeros Business Company offers a unique opportunity to make a positive impact on customer satisfaction.About the PositionThe successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer experiences.RequirementsA minimum of 3 months of call center...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About the RolePenbrothers is looking for a talented Client Relationship Specialist to play a key role in driving client growth and retention. As a Client Relationship Specialist, you will be responsible for building and strengthening client relationships, identifying new business opportunities, and ensuring that our clients are leveraging our services...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    Role Overview:The Client Services Manager is the primary point of contact for U.S.-based clients, managing their hiring needs and collaborating closely with our internal recruitment team. This role requires strong communication skills, excellent email writing abilities, attention to detail, and comfort handling phone and Zoom calls with U.S. clients.Key...


  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    Role:As a Client Services Manager, you will be the primary point of contact for U.S.-based clients, managing their hiring needs while collaborating closely with our internal recruitment team. You will be responsible for building long-term client relationships, overseeing the hiring process, and ensuring service excellence. This role requires strong...

  • Operations Specialist

    10 hours ago


    Makati City, National Capital Region, Philippines Flying Tigers Express Full time

    Direct message the job poster from Flying Tigers ExpressFlying Tigers Express - Product, Growth and PartnershipsCompany DescriptionFlying Tigers Express is your fastest air express courier service provider, offering SAME DAY and NEXT DAY door-to-door deliveries. We provide customized solutions to help you achieve high efficiency in your supply chain...


  • Caloocan City, National Capital Region, Philippines Metrobank Full time

    Overview:Metrobank is a leading financial institution that offers a wide range of banking services to individuals and businesses. We are committed to providing exceptional customer service and building long-term relationships with our clients.Job Description:Service daily requests of clients, maintain updated data/information on accounts and ensure...