Client Service Operations Specialist
5 days ago
Institutional Shareholder Services Inc. is seeking a highly organized and detail-oriented Client Service Operations Specialist to join its team in Manila. This role will play a crucial part in maintaining strong client relationships by supporting internal operations, reporting, and engagement strategy.
Main Responsibilities:
- Collaborate with ISS Market Intelligence teams in the UK and occasionally the US/Canada to enhance processes and client experiences, supporting onboarding, offboarding, usage adoption, and best practice development.
- Manage the client enablement process, ensuring smooth onboarding and integration via Salesforce, JIRA, and other ISS tools.
- Monitor product usage with reports, identify trends, and provide actionable insights for internal teams and clients.
Requirements:
- Bachelor's degree in a relevant field (e.g., Business, Finance, Economics, IT).
- Preferred background in client service, account management, or the financial industry.
- 1-2 years of client support experience, particularly in service roles. Fresh graduates with a passion for finance and client service are encouraged to apply.
- Basic understanding of financial markets, key players (asset managers, banks, investment firms), and financial products.
What We Offer:
- Amenable working at Makati City on a permanent mid-shift schedule (4 PM - 1 AM or 5 PM - 2 AM, Manila Time)
- Hybrid working arrangement (at least 3 days' work onsite per week)
About Us:
Institutional Shareholder Services Inc. is dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
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