Senior Client Support Analyst

3 days ago


Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time
Senior Client Support Analyst (APAC/EMEA/US Schedule)

We are at the forefront of innovation in the financial markets, and we're committed to helping our employees grow and succeed. We believe that you have the skills and strive to make a real impact. This role is focused on providing functional expertise and advice to clients, acting as the first level of escalation, and coordinating vital actions with other teams.

The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to establish rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills, and an ability to provide First Call Resolution to clients.

Main Responsibilities:

  • Handle incoming client calls and queries via web portal and emails, providing client resolution or identifying and setting client expectations for follow-up during the initial client calls.
  • Accountable for analyzing, tracking, and communicating updates and resolutions to clients in a timely manner and within the query management expectations.
  • Prioritize and follow customer concern procedures on critical service disruption issues and maintain accurate case management information and categorization.

Talents Needed for Success:

  • Superior communication, interpersonal, and listening skills. Superb communication (verbal and written) in English.
  • Ability to create accurate documentation with attention to detail.
  • Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.


  • Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    Senior Business Analyst - Client SupportThis role is a unique opportunity to leverage your analytical skills and business acumen to drive client success. As a Senior Business Analyst, you will be responsible for analyzing client data, identifying trends, and developing recommendations to improve client support processes.About the Team:You will work with a...


  • Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    Client Support Senior Analyst (APAC/EMEA/US Schedule)Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow...

  • Senior Data Analyst

    24 hours ago


    Makati City, National Capital Region, Philippines Micropinnacle Technology Corporation Full time

    HIRING - Data Analyst (On-Prem Environment Experience Required)We are seeking a highly skilled Sr. Data Analyst to join our dynamic team. The ideal candidate will possess extensive experience in data analysis, statistical modeling, and data visualization and on-prem solutions. Responsibilities include leveraging data to drive strategic decision-making,...


  • Makati City, National Capital Region, Philippines PMC Philippines Full time

    Job Opening: Senior Financial RolePMC Philippines has an opening for a Senior Financial Analyst to support our finance operations in Makati.About the Job:Supervise and review financial transactions, including disbursement slips, receipt slips, transfer slips, billing confirmations, goods receipt confirmations, and goods issue confirmations, to ensure...


  • Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time

    Join the Future of Fintech as a Senior Application/Client Support Analyst (Senior Software Support Engineer) at Etrading SoftwareWhy Choose Us?Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for...


  • Makati City, National Capital Region, Philippines JobsAvenuePH Full time

    Job OverviewJobsAvenuePH is looking for a highly skilled Senior Quality Analyst to join our team. As a Senior Quality Analyst, you will play a key role in ensuring that our customers receive exceptional service.You will be responsible for developing and implementing quality assurance strategies to enhance customer service performance.Analyze QA reports to...


  • Makati City, National Capital Region, Philippines dentsu Full time

    The role of a Senior Account Manager at Dentsu is to assist in managing and coordinating online and offline projects - from initial planning through on-time launch. This involves ensuring timely and accurate delivery of projects to the client servicing team, providing assistance assembling creative briefs by conducting marketing/consumer research, and...


  • Makati City, National Capital Region, Philippines TransUnion Full time

    Job Description:The Business Analyst will be responsible for defining the system and functional requirements of technical projects, including creating detailed test cases and analyzing results. They will also assess available technologies and recommend solutions to technical teams.Requirements:To succeed in this role, you will need to have 2-3 years of...


  • Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    Client Service Senior SpecialistThis role is designed to make a significant impact at DTCC by providing expert support to our clients across various business lines. As a key member of the Client Support team, you will be responsible for analyzing client queries, providing guidance, and escalating complex issues to ensure seamless resolution.About the...


  • Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

    Job Role:The Market Intelligence Analyst Support role is responsible for supporting our team in Manila by providing operational support, addressing client inquiries, and resolving platform issues. This role will also assist with client reporting, ensuring timely and accurate delivery of custom and standard reports.Main Responsibilities:- Provide operational...


  • Makati City, National Capital Region, Philippines Carenet Health Full time

    About the RoleWe are seeking a highly skilled Sr Financial Analyst to join our team in PH. As a key member of our Finance Team, you will be responsible for conducting top-level analyses of revenue, sales cost, client margin, SG & A expenses, and complex system data for trends of present and future operations and projections.You will work closely with...


  • Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time

    We are looking for a highly skilled Senior IT Systems Analyst to join our team at Smart Communications, Inc. In this role, you will play a critical part in driving business growth through effective requirement management and system analysis.The ideal candidate will analyze business requirements and develop technology-driven solutions that meet our business...


  • Makati City, National Capital Region, Philippines TransUnion Full time

    Job Summary:As a Senior Consumer Analyst at TransUnion, you'll be responsible for analyzing and resolving complex consumer data inquiries and disputes. Your attention to detail and analytical skills will ensure that our data is accurate and reliable.Key responsibilities will include:Conducting in-depth analysis of consumer data to identify and resolve errors...


  • Makati City, National Capital Region, Philippines Eteam Private Workforce Full time

    Customer Support Analyst Salary: Up to 65,0006 months contract possible absorption base on performanceLocation: BGC, TaguigQualifications-Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.-Experience with different channels of support, including voice, email and messaging.-Phenomenal communication...


  • Makati City, National Capital Region, Philippines Ogilvy Public Relations Full time

    We are seeking a skilled and experienced Client Support Manager to join our team at Ogilvy Public Relations. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring seamless delivery of our services, and contributing to the growth and success of our business.About the RoleThe ideal...


  • Makati City, National Capital Region, Philippines Manpower (Philippines) Full time

    About the RoleWe are looking for a Technical Support Analyst to join our team at Manpower (Philippines). As a key member of our IT department, you will be responsible for providing technical support to our staff and resolving technical issues promptly.Your primary focus will be on troubleshooting and resolving technical problems, maintaining system security,...


  • Makati City, National Capital Region, Philippines Eteam Private Workforce Full time

    Customer Support Analyst Salary: Up to 65,0006 months contract possible absorption base on performanceLocation: BGC, TaguigQualifications-Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.-Experience with different channels of support, including voice, email and messaging.-Phenomenal communication...


  • Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    About Support Services Group:We're a global omnichannel contact center solutions provider that delivers extraordinary customer care to brands worldwide. Founded in 1998, we have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees.Job Summary:We're seeking an experienced Call Center Operations Analyst to join our team....


  • Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

    Senior Financial Analyst Job SummaryMarivent Hotels and Resorts Inc. is seeking an experienced Senior Financial Analyst to join our finance team. As a key member of our financial leadership team, you will be responsible for developing and implementing effective financial management strategies, ensuring accurate and timely reporting, and providing strategic...


  • Makati City, National Capital Region, Philippines Ogilvy Public Relations Full time

    Ogilvy Public Relations is a global agency network that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.About UsWe believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and...