Customer Service Ambassador

2 weeks ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,500,000
Customer Experience Specialist
Job Overview

Our organization is seeking an exceptional customer-focused professional to join our team as a Customer Experience Specialist. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to resolve customer issues in a timely and professional manner.

The successful candidate will work closely with our CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.

This is a seasonal position, working Tuesday to Saturday overnight between the hours of 10pm-6am or 4am-12pm PHT.

Key Responsibilities:
  • Deliver outstanding customer interactions through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention strategies and execute plans to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.

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