
Customer Experience Ambassador
1 day ago
Customer Experience Ambassador
We are seeking an individual who can provide exceptional customer service and support to our landline users. A high level of English proficiency is required for this role.
About the Role
- Track customer concerns, identifying trends and driving customer satisfaction through effective issue resolution
- Collaborate cross-functionally to remove customer obstacles and ensure seamless communication
- Provide personalized support to deliver an extraordinary customer experience
- Understand customer reasons for dissatisfaction and work on solutions to retain customers
- Listen for opportunities to offer value-added services that meet customer needs
Required Skills and Qualifications
- Excellent communication skills, both verbal and written
- Ability to remain calm under pressure and adapt quickly to changing situations
- Kindness and empathy towards customers
- Strong organizational skills and ability to multitask effectively
- Experience with customer relationship management tools and technology
Benefits
- Competitive hourly rate with additional commission potential
- Flexible US timezone-based shifts from 9 am EST to 9 pm EST, including weekend rotations
Our Culture
- We value a growth mindset and encourage continuous learning
- We prioritize efficiency and effectiveness in all aspects of our work
- We strive to create a culture of ownership and accountability
- We foster open communication and feedback
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