Customer Service Ambassador

2 weeks ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Job Description:

We are seeking a highly motivated and organized Customer Service Representative to join our team. The ideal candidate will be responsible for providing quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

The role involves being the primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders. Additionally, the candidate will quote established standard or contract pricing and modified tools, provide basic technical support, and recommend products for customer applications.

The successful candidate will also consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues. Meeting established departmental KPI's is essential, and the candidate will also support AR by investigating disputed payments and process credit memos as needed.

Other responsibilities include resolving quote or purchase order discrepancies for all customer orders, processing routine returns, quality returns and annual stock returns, monitoring one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA's, filing customer complaints, track shipments, run open order reports as needed.

The ideal candidate will respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations, maintain departmental processes in accordance with other affected facilities and departments.

Candidates must have strong oral and written communication skills in English and possess an Bachelor's Degree or equivalent manufacturing industry experience with 3-5 years of customer service experience. Product knowledge and industry experience with metal cutting tools is a plus but not required.

Required Skills and Qualifications:
  • Bachelor's Degree or equivalent manufacturing industry experience
  • 3-5 years of customer service experience
  • Strong oral and written communication skills in English
  • High proficiency in Microsoft Office suite
  • Experience with ERP systems preferred
Benefits:

As a valued member of our team, you will enjoy a collaborative work environment where your contributions are recognized and rewarded. You will have opportunities to grow and develop new skills, working with a global team that values diversity and inclusivity.

Others:

This role requires extended periods of time sitting or standing using a computer, frequent mental and visual attention, and adherence to our Code of Conduct Policy. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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