Technical Support Specialist

10 hours ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Opportunity

We are seeking highly skilled and customer-focused technical support specialists to provide expert assistance and troubleshooting support for clients across various industries.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures

Requirements:

  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

Preferred Qualifications:

  • College degree or higher
  • Industry-specific certifications (e.g., CompTIA A+)
  • Advanced typing skills

About Our Organization:

We are a leading business process outsourcing company that delivers tailored solutions to meet client needs. We are committed to providing a supportive work environment and opportunities for growth and development.

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