Senior Operations Manager for Client Program Training
3 weeks ago
Job Description
As a key member of our team at Manpower Core Group Inc., you will play a vital role in shaping the success of our clients by conducting comprehensive training programs for new hires. Your expertise will be instrumental in guiding our new employees through their A-bay training, ensuring they are well-equipped to excel in their roles.
Key Responsibilities:
• Deliver high-quality client training programs that meet the Company's training methodology standards.
• Facilitate alignment of training approaches with the Company's onboarding, New Hire Training, and A-Bay playbook requirements.
• Supervise the integration of agents into Operations by providing training and support through A-Bay.
• Administer training surveys to measure and report on training effectiveness.
• Assess training needs and learning styles to optimize the training experience.
Requirements:
• Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training.
• BPO/call center experience is preferred.
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