Client Solutions Specialist

4 weeks ago


Manila, National Capital Region, Philippines Cisive Philippines Inc. Full time

Client-facing change management, requirements documentation, system properties programming, quality assurance testing, and training functions for existing clients. Engages clients, documents requirements, sets up and tests system properties, creates user guides, and trains users to utilize the Cisive portal. Plays a key role in executing change management projects including development for existing clients, documenting clear and testable requirements for developers.

Responsibilities:

  • Collaborates with internal departments to document products and services.
  • Collects and documents client requirements for internal development teams.
  • Develops knowledge of client properties, functions, and customization options.
  • Tests end user interfaces to ensure client specifications are met.
  • Schedules and leads training sessions for clients and internal resources.
  • Documents client requests in clear requirements.
  • Provides quality assurance on client changes and documents test cases.
  • Maintains and updates case statuses daily.
  • Meets department SLA's and processes.
  • Responds to client requests in a timely manner.
  • Escalates issues to Senior Director as needed.
  • Delivers individual projects and tasks assigned by Client Solutions Senior Director.

Qualifications:

  • 3-5 years experience in Operations, Quality Assurance, or Client Support, handling system-related issues and specifications.
  • BA/BS Degree preferred.
  • Self-driven and motivated individual.


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