BPO Senior Operations Manager

1 month ago


Manila, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Summary

We are seeking a highly skilled BPO Senior Operations Manager to join our team at Manpower Core Group Inc. This role is responsible for delivering high-quality client training programs and ensuring the smooth integration of agents into Operations.

Key Responsibilities
  • Develop and implement client training programs that meet the Company's training methodology and onboarding requirements.
  • Facilitate training approach alignment and adherence to the Company's playbook requirements.
  • Supervise new hires through training courses and A-Bay, ensuring their successful integration into Operations.
  • Administer training surveys to measure and report on training effectiveness.
  • Assess training needs and learning styles to optimize training programs.
Requirements
  • Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training.
  • BPO/call center experience is preferred.
What We Offer

As a BPO Senior Operations Manager at Manpower Core Group Inc., you will have the opportunity to work with a dynamic team and contribute to the success of our clients. We offer a competitive compensation package and a collaborative work environment.



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