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Contact Center Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Cobden and Carter International Full time

**About the Role**

Cobden and Carter International is committed to delivering exceptional customer experiences. As an Inbound Call Handler, you will play a vital role in achieving this goal by handling customer inquiries and resolving issues efficiently.

Your Key Responsibilities Will Include:**

  • Responding to customer calls and emails in a timely and professional manner
  • Listening to customer concerns and providing solutions
  • Processing orders and managing transactions
  • Resolving billing and payment issues
  • Managing cancellations, shipping, refunds, returns, and warranties
  • Providing product information and answering customer inquiries

You'll Be Successful in This Role If You Have:**

  • A strong focus on customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Basic computer skills and familiarity with software applications