Contact Center Specialist

Contact Center Operations Supervisor">The Workforce Management Supervisor is a critical role within our contact center operations team. This position is responsible for overseeing all aspects of contact center operations, including staffing, scheduling, forecasting, and policy development.">Main Responsibilities">Develop and implement effective contact...

About the JobOversee all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies.Ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center.Manage a team of individual contributors and be responsible for...

Operations Manager, Consumer Banking Contact CenterAxos Business CenterNegotiableOn-site - Taguig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAxos Business Center, CorpAbout This JobDirect oversight and day-to-day management of the Contact Center, proactive identification and execution of operational efficiencies, ensure adherence to established...

We are looking for a skilled Contact Center Agent to join our team in Taguig Site.Responsibilities include responding to incoming calls from customers, answering questions, and resolving issues related to our products or services.

About Us:Neksjob Corporation is seeking an experienced Workforce Management Supervisor to join our team. In this role, you will be responsible for overseeing the operational support aspects of our contact center, including staffing, scheduling, and forecasting systems.Key Responsibilities:Manage a team of individual contributors and make operational...

**Job Description**At Neks Job Philippines, we're looking for talented professionals to join our team as Outbound Call Center Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and meeting sales targets.You will be working in a fast-paced contact center environment, interacting with customers, and...

Responsibilities:Conduct investigations and consult with legal counsel as necessaryDevelop and monitor departmental processesSupervise and develop subordinate staffTake ownership of HR contact center knowledge management processQualifications:Proficient in MS Excel and able to create macrosAbility to work in a remote team environment across sitesCustomer...

One of the Philippines' largest banks, offering stability and growth.Dynamic work environment with competitive benefits.About Our ClientThe client is a leading financial institution known for its commitment to innovation, customer service excellence, and technological advancements in the banking industry.Job DescriptionLead the team in designing, developing,...

About the RoleWe are seeking an experienced IT Project Manager - Contact Center Expert to join our team at Cognizant.This role involves managing multiple projects related to contact centres, including the implementation, maintenance, and upgrade of UCCX components. The ideal candidate will have strong project management skills, with experience in contact...

Analog Devices International Unlimited Company is seeking a highly skilled Service Center Operations Specialist to join our team. This role is responsible for ensuring knowledge and updates on all HR processes, systems, tools, and services in the region/worldwide.Responsibilities:Ensures knowledge and updates on all HR processes, systems, tools, and services...

**Why Choose Neks Job Philippines?:">As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences. **Responsibilities:**">Handle customer inquiries via phone, addressing their concerns and providing solutions.Analyze customer feedback and use it to improve processes.Collaborate with colleagues to resolve complex...

Key Responsibilities:As a Customer Service Representative, your key responsibilities will include:Providing exceptional customer service and resolving customer complaints in a timely and professional mannerWorking closely with internal teams to resolve issues and improve customer satisfactionMaintaining accurate records and reports of customer...

Ayuda Business Management Solution Inc. - A Leader in Customer Service">We strive to deliver exceptional customer experiences through our team of skilled professionals.">About the Role">This is an exciting opportunity to join our team as a Health Care Contact Specialist, where you will play a vital role in providing support to our customers.">You will be...

Associate Specialist, Service CenterApply locationsPhilippines, Bonifacio Global CityTime type: Full timePosted on: Posted 11 Days AgoJob requisition id: R245176Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will...

TASQ Staffing Solutions is currently looking for Outbound Call Center Specialists to join our team in Taguig. If you have a passion for customer service and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.About the RoleAs an Outbound Call Center Specialist, you will be responsible for making outbound calls to...

Job SummaryWe are seeking a skilled Rehabilitation Specialist to join our team at the Medical Center of Taguig City, Inc.About the RoleThe successful candidate will be responsible for ensuring that physiatrist/physician orders are properly executed by the Physical Therapist regarding treatment protocol, equipment usage, duration, and frequency of...

The RoleThis position plays a critical role in ensuring the effective execution of workforce planning and operational performance goals across US, APAC & LACC. The Global Optimization and Call Management Team (GOCM) is responsible for scheduling, shrinkage data, and live IDPs analysis using Workforce Management tools like Genesys.

**Overview**Neks Job Philippines is a leading provider of customer service solutions, and we're seeking highly skilled professionals to join our team as Contact Center Experts. Our team members are dedicated to delivering exceptional customer experiences, and we're committed to helping them grow and develop in their careers.The ideal candidate will have a...

About Us">Sutherland is a global leader in business process and technology management services. Our team works together to deliver innovative solutions that drive business results.">Job Description Summary">">Lead a team to monitor service level performance and identify areas for improvement.">Prepare regular reports to highlight performance gaps and...

Job Description:At Ayuda Business Management Solution Inc, we are seeking an experienced HR Contact Center Manager to join our team. This role is responsible for handling all types of enquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner.About the Role:This position requires a customer-focused...