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Contact Center Supervisor

1 week ago

Taguig, National Capital Region, Philippines Axos Business Center Full time
About Our Team

Axos Business Center is a dynamic and innovative company that delivers financial tools and services to individuals, small businesses, and companies. We are committed to providing exceptional customer experiences and driving business results through process improvements and strategic initiatives.

We are seeking a Contact Center Supervisor to join our team. As a key member of our operations team, you will be responsible for managing day-to-day activities, identifying operational efficiencies, and ensuring adherence to established processes and procedures.

  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to drive business results and improve customer satisfaction.
  • Lead and manage a team of customer support representatives to ensure exceptional customer experiences.