Contact Centre Efficiency Specialist

About Our TeamWe are looking for a highly skilled Real-Time Analyst to join our team at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.Key Responsibilities:Investigate and report tickets related to system or technology outages affecting Temple...

Job OverviewWe are seeking a highly skilled Business Contract Specialist to join our team at Canon Business Service Centre Philippines. The successful candidate will be responsible for drafting, negotiating, and finalising sales and supply agreements with customers, subcontractors, business partners, and agents.The role involves ensuring that sales...

Contact Center Operations:We are seeking a highly skilled Contact Center Operations Specialist to join our team. The successful candidate will be responsible for managing real-time operations, ensuring the smooth execution of contact center activities, and analyzing data to improve our services.This role demands a professional with expertise in monitoring...

In this exciting role as Contact Center Specialist at TASQ Staffing Solutions, you will have the chance to make a real impact by delivering top-notch customer service via phone calls.Responsibilities:Providing seamless customer experiences through effective communication and problem-solving skillsMaintaining accurate records and reporting any issues...

About the RoleWe are seeking a highly skilled Real-Time Analyst to join our team at HGS Offshore Staffing Solutions (HGS OSS). The successful candidate will be responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence.Key ResponsibilitiesMonitor agent adherence to...

About Our TeamAxos Business Center is a dynamic and innovative company that delivers financial tools and services to individuals, small businesses, and companies. We are committed to providing exceptional customer experiences and driving business results through process improvements and strategic initiatives.We are seeking a Contact Center Supervisor to join...

Direct message the job poster from Canon Business Service Centre PhilippinesRecruitment Specialist at Canon Business Service Center PhilippinesAbout UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting...

HGS Offshore Staffing Solutions (HGS OSS)Comprehensive Benefits PackageOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionThe Real-Time Analyst plays a pivotal role in monitoring and managing real-time contact centre performance, ensuring optimal staffing levels and service level adherence. This involves collaborating with key stakeholders to...

Qualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is...

HGS Offshore Staffing Solutions (HGS OSS)Career Advancement OpportunitiesOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob SummaryThe Real-Time Analyst is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels and service level adherence. This involves collaborating with key stakeholders to drive...

HGS Offshore Staffing Solutions (HGS OSS)Negotiable Compensation PackageOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeKey ResponsibilitiesThe Real-Time Analyst is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels and service level adherence. This involves collaborating with key stakeholders to...

Job SummaryWe are seeking an experienced Automotive Warranty Specialist to join our dynamic team at BYD Philippines Corp. In this role, you will play a crucial part in ensuring our customers receive exceptional service and their vehicles are maintained to the highest standards.Key Responsibilities:Processing warranty claims for customers with accuracy and...

Job SummaryThe Workforce Management Supervisor at Neksjob Corporation is accountable for ensuring the effective operation of our contact center. This involves overseeing staffing, scheduling, forecasting systems, and policies to deliver high-quality customer experiences. As a supervisor, you will lead a team of individual contributors and be responsible for...

Fresenius Medical Care is seeking a highly skilled Financial Services Specialist to join our team. The successful candidate will be responsible for the day-to-day processing and payment of invoices in our Shared Service Centre (SSC).Key Responsibilities:Perform accounting transactions with required quality, adhering to job descriptions, instructions, and...

This is an excellent opportunity for an experienced Application Engineer Specialist to join our team. The successful candidate will support the Commerce team in solution selling, focusing on system efficiency optimization and total cost of ownership.ResponsibilitiesManage technical registrations in accordance with local regulatory needsAnalyze technical data...

Job DescriptionVega Energy Services is seeking a highly motivated and skilled Energy Efficiency Engineer to join our team. We are looking for a talented professional to oversee all stages of EPC projects, design and implement HVAC, Solar, Advanced Power Metering, and other energy efficiency projects.Responsibilities:Project Management: Ensure timely...

The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

About the JobThis is an exciting opportunity to join our team as a Real-Time Analyst at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.Key Responsibilities:Analyse and report real-time and historical performance trends to the Leadership...

NegotiableOn-site - Taguig 1-3 Yrs Exp Master Full-timeJob DescriptionDescriptionAbout UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with...

Marketing Efficiency ImprovementWe are seeking a highly skilled Digital Marketing Operations Specialist to improve our marketing department efficiency. As a key member of our team, you will be responsible for developing and implementing data-driven marketing strategies.Main ResponsibilitiesDeveloping and managing data-driven marketing...