Contact Center Manager

Contact Center Operations Supervisor">The Workforce Management Supervisor is a critical role within our contact center operations team. This position is responsible for overseeing all aspects of contact center operations, including staffing, scheduling, forecasting, and policy development.">Main Responsibilities">Develop and implement effective contact...

Operations Manager, Consumer Banking Contact CenterAxos Business CenterNegotiableOn-site - Taguig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAxos Business Center, CorpAbout This JobDirect oversight and day-to-day management of the Contact Center, proactive identification and execution of operational efficiencies, ensure adherence to established...

About Us:Neksjob Corporation is seeking an experienced Workforce Management Supervisor to join our team. In this role, you will be responsible for overseeing the operational support aspects of our contact center, including staffing, scheduling, and forecasting systems.Key Responsibilities:Manage a team of individual contributors and make operational...

About the JobOversee all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies.Ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center.Manage a team of individual contributors and be responsible for...

Responsibilities:Conduct investigations and consult with legal counsel as necessaryDevelop and monitor departmental processesSupervise and develop subordinate staffTake ownership of HR contact center knowledge management processQualifications:Proficient in MS Excel and able to create macrosAbility to work in a remote team environment across sitesCustomer...

We are looking for a skilled Contact Center Agent to join our team in Taguig Site.Responsibilities include responding to incoming calls from customers, answering questions, and resolving issues related to our products or services.

About the RoleWe are seeking an experienced IT Project Manager - Contact Center Expert to join our team at Cognizant.This role involves managing multiple projects related to contact centres, including the implementation, maintenance, and upgrade of UCCX components. The ideal candidate will have strong project management skills, with experience in contact...

**Job Description**At Neks Job Philippines, we're looking for talented professionals to join our team as Outbound Call Center Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and meeting sales targets.You will be working in a fast-paced contact center environment, interacting with customers, and...

One of the Philippines' largest banks, offering stability and growth.Dynamic work environment with competitive benefits.About Our ClientThe client is a leading financial institution known for its commitment to innovation, customer service excellence, and technological advancements in the banking industry.Job DescriptionLead the team in designing, developing,...

**Why Choose Neks Job Philippines?:">As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences. **Responsibilities:**">Handle customer inquiries via phone, addressing their concerns and providing solutions.Analyze customer feedback and use it to improve processes.Collaborate with colleagues to resolve complex...

About Us">Sutherland is a global leader in business process and technology management services. Our team works together to deliver innovative solutions that drive business results.">Job Description Summary">">Lead a team to monitor service level performance and identify areas for improvement.">Prepare regular reports to highlight performance gaps and...

About Us:Tenet Global Business Center, Inc. is a leading provider of healthcare services, dedicated to delivering high-quality care to our patients. We are seeking a seasoned leader to join our team as a Senior Director of Operations, responsible for overseeing the management of the Regional Centers for Patient Services.Key Responsibilities:Develop and...

Neksjob Overview">The role of the Workforce Management Supervisor is crucial in ensuring the optimal functioning of our contact center. This position oversees all operational support aspects, including staffing, scheduling, forecasting systems, and policies.">Salary and Benefits">A competitive salary of up to $35K Max RateA comprehensive benefits package...

Requirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented...

Our company is looking to fill the role of HR contact center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.Responsibilities for HR contact center• Conducts or oversees investigations and...

About the Role:This position oversees the management of the Regional Centers for Patient Services, focusing on delivering high-quality services and achieving business objectives. As a senior leader, you will partner with key stakeholders to drive business growth, improve operational efficiency, and foster strong relationships with clients.Main...

Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. Key areas of focus include workforce management processes, training programs, and quality issues.Key Responsibilities:Ensure efficient implementation and monitoring of...

About This OpportunityThis is an exciting chance to join RecruiterPH's contact centre team as a Contact Centre Performance Lead.Key AccountabilitiesQuality Management: Ensuring that all interactions meet the highest standards of quality, delivering exceptional customer experiences.Mentorship: Guiding and supporting associates to help them grow professionally...

Benefits and Perks at Caldwell CommunicationsAt Caldwell Communications, we believe in recognizing and rewarding our employees' hard work and dedication. As a valued member of our team, you can expect a range of benefits and perks, including:Competitive salary and 13th month pay.HMO with 3 free beneficiaries on day one.20% ND maternity/paternity...

Key Responsibilities:As a Customer Service Representative, your key responsibilities will include:Providing exceptional customer service and resolving customer complaints in a timely and professional mannerWorking closely with internal teams to resolve issues and improve customer satisfactionMaintaining accurate records and reports of customer...