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Application Support Manager

1 week ago

Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time
About the Job

Sysgen RPO, Inc. is looking for an experienced Application Support Manager to join our team.

The successful candidate will be responsible for providing technical leadership to the team, mentoring staff and driving complex issues to resolution. Key responsibilities include:

  • Liaising with cross-functional teams to ensure effective issue escalation and resolution.
  • Maintaining expertise in Splunk and Java application support, including troubleshooting and resolving complex issues.
  • Developing and maintaining automated pipelines using tools like GitLab and Jenkins.
Requirements

To be successful in this role, you will require:

  • 8+ years of experience in Java application support, including troubleshooting and resolving complex issues.
  • Proficiency in Splunk log analysis and ability to develop ad-hoc queries to pinpoint application issues.
  • Experience with Datadog or AppDynamics (or equivalent APM tool) for monitoring application health and performance.
  • Comprehensive understanding of application-to-database interaction and troubleshooting, including Oracle and Mongo databases.