Dining Outreach Specialist

Role Overview

This position is focused on supporting the launch of a platform dedicated to helping students with celiac disease navigate college dining and campus living.

The successful candidate will be responsible for researching and connecting with campus dining professionals across U.S. colleges and universities, scheduling video interviews, and gathering critical information about gluten-free accommodations.

Key Responsibilities

• Research and identify appropriate contacts at target universities, including:
  • Campus dietitians and nutritionists
  • Dining services directors and managers
  • Student wellness coordinators
  • Disability services staff
• Verify contact information and update the outreach database
• Prioritize outreach based on university rankings and strategic importance
• Conduct professional phone calls to universities & specific departments
• Send personalized email outreach using provided templates
• Follow up consistently on initial outreach attempts
• Handle objections and redirect conversations to appropriate contacts
• Maintain professional, warm communication that represents the CeliacU mission

Interview Coordination

• Encourage 15-20 minute video interviews with confirmed contacts (Calendly-Automated)
• Coordinate across time zones and university schedules (System will automate)
• Send interview confirmations and reminders (System will automate)
• Provide interview questions in advance to participants
• Reschedule interviews as needed and maintain calendar accuracy

Database Management

• Maintain a detailed outreach tracker with all contact attempts in our CRM
• Update contact information, interview status, and detailed notes
• Track outreach metrics and conversion rates (automated)
• Generate weekly progress reports from the template
• Ensure data accuracy and completeness

Target Goals

• Phase 1: Contact and secure interviews with top 100 U.S. colleges and universities
• Phase 2: Expand outreach to next 250 institutions (public and private)
• Phase 3: Reach 1,000 universities by year-end
• Initial Daily Target Metrics: 30 university contact attempts (4 per hour, 15 minutes per school, including research, call, and follow-up); will establish actual metrics in first month
• Weekly Target: ~150 initial contact attempts with 10% interview confirmation rate (~15 confirmed interviews per week)

Requirements

• Excellent verbal and written English communication skills
• Professional phone presence and confidence in cold calling
• Ability to quickly build rapport with university staff
• Strong email writing skills with attention to detail
• Experience with CRM systems and Google Sheets
• Comfortable with video conferencing platforms (Zoom, Meet, etc.)
• Basic internet research skills
• Email management and calendar coordination

Preferred Qualifications

• Personal experience with celiac disease or gluten allergies (highly preferred)
• Previous experience in B2B outreach, sales, or customer service
• Familiarity with higher education institutions
• Understanding of dietary restrictions or food allergies
• Experience with research and data collection
• Virtual assistant or remote work experience

Benefits

• Competitive hourly rate based on experience
• Flexible hours to accommodate university time zones since colleges are in different time zones
• Remote work opportunity
• Performance incentives based on interview confirmation rates

Future Opportunities

• Potential expansion into interview conducting and content creation
• Opportunity to shape the outreach strategy as the platform grows
• Training and development in digital marketing and community outreach
• Potential for increased responsibilities as CeliacU scales

Application Requirements

• Resume highlighting relevant communication and outreach experience
• Brief cover letter explaining interest in supporting families with celiac disease
• Example of professional email communication (can be anonymized)

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