Food Service Operations Leader

3 days ago

Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱60,000

As a Retail Operations Manager in the Food and Beverage industry, you will oversee the daily performance and operations of multiple branches.

The ideal candidate will have experience in food and beverage operations, strong leadership skills, and the ability to inspire and guide teams across various sites.

Key Responsibilities:
  • Manage daily branch activities while ensuring alignment with service standards and legal requirements.
  • Maintain top-notch quality in service, food safety, and hygiene in every location.
  • Introduce and refine processes that improve productivity, reduce waste, and maximize profit margins.
  • Lead, coach, and support Branch Managers and their teams in achieving operational goals.
  • Hold regular performance check-ins and create tailored development plans for leadership staff.
  • Foster a positive work environment that values accountability, teamwork, and service excellence.
  • Analyze sales data, labor costs, and other performance metrics to identify opportunities for growth.
  • Design and implement strategies to meet revenue and profitability targets.
  • Collaborate with Marketing to boost customer traffic and promote upselling.
  • Ensure each branch delivers an exceptional guest experience.
  • Respond promptly and professionally to customer concerns to maintain high satisfaction scores.
  • Launch programs that strengthen repeat patronage and brand loyalty.
  • Oversee the rollout of new branches, upgrades, and rebranding efforts.
  • Coordinate with purchasing and supply chain teams to ensure adequate stock levels.
  • Ensure all sites follow licensing, safety, and labor laws.
Requirements:
  • Bachelor's degree in Hospitality Management or a related field is preferred.
  • At least 5 years of progressive experience managing multi-location F&B or restaurant operations.
  • Strong leadership background with a record of successfully managing large teams.
  • Proven ability to achieve operational objectives.
  • Skilled in organization, analysis, and problem-solving.
  • Comfortable using MS Office or Google Workspace; POS and inventory system knowledge is an advantage.
  • Willing to travel regularly to branch sites.

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