Operations Support Business Expert

1 week ago

Taguig, National Capital Region, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000
Job Overview

Citi is seeking a Hybrid based Business Analyst to support the HR business solutions team. This role will provide guidance and coaching to managers on all employee life-cycle processes, solving day-to-day HR needs for employees by leveraging technology to provide simple and effective employee-focused processes.

This intermediate-level position provides operations support services and acts as a liaison between operations staff, relationship managers, project managers, custodians, and clients. You will partner with project managers and specialists in an agile environment to deliver process design and re-engineering solutions ensuring the employee and manager experience is foremost in the design thinking.

Responsibilities
  • Update help content used by Knowledge Hub end-users to service client inquiries as needed.
  • Execute work assigned including annual review certification and change requests.
  • Serve as liaison to business for work assignments by asking fact-finding questions following up on open items and helping with content approval.
  • Conduct needs assessment and update content or develop content-related solutions according to business requirements.
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes.
  • Monitor work progression ensuring completion of assignments by requested due date.
  • Ensure consistent application of team process controls.
  • Fulfill client necessities while providing an exceptional client experience and meeting specific metrics.
  • Assess risk when business decisions are made demonstrating consideration for Citi's reputation and assets driving compliance with applicable laws and policies and escalating managing and reporting control issues with transparency.
Qualifications
  • 2-5 years relevant experience.
  • Proficient in Microsoft Office.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations.
  • Self-motivated and detail-oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Clear and concise written and verbal communication.
  • Education: Bachelor's degree/University degree or equivalent experience.
Benefits
  • Physical and mental well-being programs telehealth options health advocates confidential counseling (coverage varies by country).
  • Expanded Paid Parental Leave Policy.
  • Learning and development resources to grow skills and knowledge.
  • Generous paid time-off packages.
  • Volunteer opportunities with Citi employees worldwide.

Note: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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