Renewal Account Strategist

2 days ago

Calamba, Calabarzon, Philippines beBeeManager Full time $100,000 - $110,000

About This Role: The Renewals Manager is a critical position responsible for overseeing the day-to-day management of assigned customer accounts. This includes collaborating closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

This role focuses on maintaining recurring revenue and software asset management in assigned accounts. Developing strong relationships with customers that promote retention and loyalty are key to success. A deep understanding of CPQ quoting and license auditing is required to ensure accuracy when engaging with Fortune 500 procurement teams.

Key Responsibilities
  1. Be an expert in licensing and have a thorough understanding of all owned assets within a given account.
  2. Develop a strong understanding of complex software quoting and its application.
  3. Understand Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
  4. Collaborate with professional services, technical support, and regional sales teams to ensure seamless onboarding of new customers.
  5. Work closely with customers throughout the Customer Journey to optimize retention.
  6. Build direct relationships with sales teams to drive expansions.
  7. Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
  8. Identify at-risk accounts and take appropriate action or escalate as needed.
  9. Proactively manage and grow customer relationships to ensure positive experiences.
  10. Initiate the procurement/renewal process three months prior to the renewal date to guarantee timely renewals.
Required Skills and Qualifications
  • Bachelor's degree preferred or equivalent experience.
  • Minimum 4 years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices.
  • Experience with other Privilege Access Service solutions like CyberArk, BeyondTrust, Thycotic, etc., is a plus.
  • Comfortable interacting directly with complex clients, preferably at the director level.
  • Ability to comprehend high-level technical aspects of products and provide business and technical solutions to help customers maximize their solution usage.
  • Proficient in Salesforce and Customer Success Management platforms.
  • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment.
  • Excellent verbal and written communication skills.
Delinea Culture & Benefits

We value innovation, diversity, and fairness. Our employees invest in people who are smart, self-motivated, and collaborative.

At Delinea, our core values are Spirited, Trust, Respect, Ownership, Nimble, Global. These values guide our behaviors and success. We cultivate a work environment that prioritizes collaboration and camaraderie.

We offer competitive salaries, equity programs, comprehensive insurance, pension matching, life insurance, employee assistance, generous discretionary time off, paid company holidays, family leave policies, and affirmative action opportunities.

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