Customer Success Expert

1 day ago

General Santos, Soccsksargen, Philippines beBeeSuccess Full time $80,000 - $100,000

**Job Description:**

We are seeking a skilled Customer Success Expert to join our team. As a key member of our Customer Success department, you will be responsible for ensuring the successful adoption and continued use of our products by our customers.

Your primary goal will be to develop and execute strategies that drive customer satisfaction, retention, and growth. This will involve working closely with cross-functional teams, including Sales, Engineering, and Support, to understand customer needs and deliver tailored solutions.

You will be responsible for onboarding new customers, introducing them to our products, and coordinating complex projects with developers, IT managers, and decision-makers. You will also collaborate with Sales and Field Engineering to develop engagement plans and manage customer portfolios, identifying growth opportunities and renewal risks.

In addition, you will conduct regular customer and business reviews with cross-functional teams, advocate for customers internally, and influence product roadmaps and processes. You will also support customers through reactive ticket requests and create campaigns targeting multiple customers via digital touchpoints.

**Required Skills and Qualifications:**
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
**Benefits:**
  • Distributed work environment with biannual in-person team sprints.
  • USD 2,000 annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.
**About Us:**

We are a pioneer in open source, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We recruit globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate.

**Equal Opportunity Statement:**

We are an equal opportunity employer committed to diversity and inclusivity. All applications are considered fairly regardless of background or identity.

  • Customer Success Manager

    1 week ago

    General Santos, Soccsksargen, Philippines Anytime Fitness Full time $104,000 - $130,878 per year

    Are you a high-achiever who thrives on ownership, excellence, and helping others succeed? Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal? This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator , someone who can balance...

  • Customer Retention Expert

    24 hours ago

    General Santos, Soccsksargen, Philippines beBeeRetention Full time ₱36,000 - ₱72,000

    Job OpportunityThis role is perfect for professionals with a strong background in sales, particularly in the telecommunications industry. The Customer Retention Expert will engage with customers who have been declined for loans, understanding their concerns and addressing objections effectively.Key ResponsibilitiesObjection Handling & Credit Rebuilding...

  • Customer Success Specialist

    24 hours ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSuccess Full time ₱6,000,000 - ₱9,000,000

    Job Description:As a Customer Success Specialist, you will play a pivotal role in managing high-volume customer contacts and communications via phone and email on a daily basis. Your primary objective will be to ensure seamless customer interactions, address concerns, and foster long-term relationships.You will utilize advanced contact search and...

  • Customer Success Professional

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000

    Customer Success ProfessionalWe are seeking a seasoned Customer Success Professional to join our dynamic team. This key role will be responsible for delivering exceptional customer experiences, driving client satisfaction, and fostering long-term relationships.Key Responsibilities:Serve as the primary point of contact for clients, ensuring their needs are...

  • Customer Success Representative

    1 day ago

    General Santos, Soccsksargen, Philippines Insight Therapy Solutions Full time

    OverviewJoin to apply for the Customer Success Representative role at Insight Therapy Solutions.Company OverviewAt Insight Therapy Solutions, we're on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. We're looking for compassionate and...

  • Customer Onboarding Expert

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeonboarding Full time ₱360,000 - ₱480,000

    About the RoleWe are seeking a seasoned professional to spearhead our customer onboarding process. As a Customer Onboarding Expert, you will be instrumental in ensuring a seamless transition for new clients onto our platform.

  • Unlock Opportunities as a Customer Success Manager

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000

    Unlock Opportunities as a Customer Success ManagerSay hello to endless possibilities.We're looking for a talented professional to join our team and drive customer success.Key ResponsibilitiesDevelop strong relationships with customers and serve as a trusted partner.Proactively drive adoption across multiple product technologies to ensure customers maximize...

  • Global Customer Experience Expert

    23 hours ago

    General Santos, Soccsksargen, Philippines beBeeExpert Full time $55,000 - $75,000

    About UsNulogy is a technology company with a mission to enable greater collaboration and agility within the supply chain. Our software platform helps Consumer Packaged Goods (CPG) companies and their contracted network of manufacturers and packagers reduce waste, costs, and improve customer satisfaction.Job SummaryThe role requires providing exceptional...

  • Unlocking Customer Potential

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeCustomerSuccess Full time $35,000 - $60,000

    Unlock Your Potential as a Customer Success SpecialistJoin us in shaping the future of customer relationships through strategic success and support initiatives. As a key player in our team, you will have the opportunity to develop and implement tailored solutions that meet the evolving needs of our clients.Develop strong relationships with customers to drive...

  • Expert Customer Service Professional

    1 day ago

    General Santos, Soccsksargen, Philippines beBeeService Full time ₱800,000 - ₱1,000,000

    Customer Service ExpertWe are seeking a skilled Customer Service Representative to join our team.About the Role:Handle a high volume of customer inquiries via phone, email, and online chat, providing prompt and professional service to resolve issues and meet customer needs.Utilize strong communication skills to identify customer concerns, research solutions,...