Expert Customer Service Professional

2 days ago

General Santos, Soccsksargen, Philippines beBeeService Full time ₱800,000 - ₱1,000,000
Customer Service Expert

We are seeking a skilled Customer Service Representative to join our team.

About the Role:

  • Handle a high volume of customer inquiries via phone, email, and online chat, providing prompt and professional service to resolve issues and meet customer needs.
  • Utilize strong communication skills to identify customer concerns, research solutions, and offer alternatives to ensure customer satisfaction.
  • Seize opportunities to upsell products or services when applicable.
  • Maintain a positive and professional demeanor in all interactions with customers, colleagues, and management.
  • Stay up-to-date with industry trends and developments to provide best-in-class service and support.

Requirements:

  • A minimum of 2 years of experience in a customer-facing role, preferably in a call center or customer service environment.
  • Possess a High School Diploma or equivalent education.

Essential Skills:

  • Excellent verbal and written communication skills, with the ability to listen actively and respond professionally.
  • Demonstrated proficiency in basic computer and typing skills, including Microsoft Office and other software applications.
  • Critical thinking and problem-solving skills to analyze complex customer issues and develop effective solutions.
  • Able to work effectively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
  • Flexibility with scheduling, with occasional need to cover evening and/or weekend shifts.
  • Must have own laptop.
  • Night Differential.
  • Career Growth and Learning.
  • Project bonus at the end of the project if all conditions are met.

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