
Unlock Opportunities as a Customer Success Manager
1 day ago
Say hello to endless possibilities.
We're looking for a talented professional to join our team and drive customer success.
Key Responsibilities- Develop strong relationships with customers and serve as a trusted partner.
- Proactively drive adoption across multiple product technologies to ensure customers maximize return on investment.
- Manage adoption campaigns through regular updates in Salesforce.
- Earn customer satisfaction by facilitating quarterly business reviews, executing on mutual success plans, addressing technical demands, and engaging appropriate resources.
- Mitigate churn risk and protect portfolio monthly recurring revenue growth.
- Maintain and grow monthly recurring revenue for valued customers.
- Project management - quarterback internal and external initiatives.
- Act as a sales liaison, build internal relationships to drive growth expansion inside accounts, manage partner relationships.
- Partner cross-functionally with support, professional services, sales, and marketing segments to create customer success.
- 3-7 years of direct and verifiable enterprise-level customer success experience.
- Proven track record of success exceeding customer satisfaction and adoption goals.
- Driven by personal, team, and company achievement with a commitment to excellence.
- Possess a rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
We're committed to ensuring every user effectively puts our products to work. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.
We value our work culture, recognized as a Best Place to Work by Glassdoor, and hold local awards in major locations.
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