Customer Success Manager

2 days ago


General Santos, Soccsksargen, Philippines Anytime Fitness Full time ₱1,200,000 - ₱2,400,000 per year

Are you a high-achiever who thrives on ownership, excellence, and helping others succeed?

Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal?

This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator , someone who can balance precision with passion, process with empathy, and strategy with action.

THE MISSION

As Customer Success Manager, your mission is simple:

Keep our clients happy, engaged, and getting RESULTS.

You will own the end-to-end experience post-sale, ensuring every member feels seen, supported, and set up for success. From onboarding to retention, renewals to referrals, you're the bridge between promise and performance.

You will also lead a team of Customer Success Associates deployed across our club network, ensuring that frontline service is consistent, proactive, and aligned with our high-performance standards.

WHAT YOU'LL DO

Lead and optimize the client onboarding experience, turn excitement into early wins

Build systems to track, measure, and elevate client satisfaction and retention

Manage, coach, and scale a team of Customer Success Associates across multiple locations

Proactively identify at-risk clients and deploy strategies to re-engage them

Work cross-functionally with Sales, PTs, and Ops to ensure world-class service delivery

Turn feedback into strategy, drive continuous improvement across the customer journey

Manage escalations with professionalism, urgency, and resolution-focused thinking

WHAT WE'RE LOOKING FOR

Proven experience in Customer Success, Account Management, or Retention of at least 3 years (fitness industry a plus)

Experience leading people and owning performance results across distributed teams

Strong emotional intelligence, can read the room and lead with calm authority

Excellent verbal and written communication, you command respect and build trust

Systems-oriented, you love structure, dashboards, follow-up, and feedback loops

Obsessive about customer results, loyalty, and lifetime value

You move fast, take ownership, and never wait to be told what to do

WHY THIS ROLE MATTERS

In a high-performance gym, customer success is not about answering emails.

It's about building retention systems, creating unforgettable member experiences, and owning client success as a revenue-driving function.

You will directly impact client results, business growth, and team culture.

If you're ready to be the reason our members stay, win, and refer their friends, you're who we want.

COMPENSATION & GROWTH

Competitive base salary + performance-based bonuses

Clear path to grow into Head of Customer Experience

Lead a growing team in a fast-paced, high-performance environment

Free gym membership with access to 5,500 clubs globally and 160+ in PH

Discounts on training, apparel, and more.

APPLY ONLY IF:

You're serious, mission-driven, and ready to build a customer success machine that delivers impact, not excuses. Were not looking for average. Were looking for elite.

Submit your application now and show us you're the one.



  • General Santos, Soccsksargen, Philippines Insight Therapy Solutions Full time

    OverviewJoin to apply for the Customer Success Representative role at Insight Therapy Solutions.Company OverviewAt Insight Therapy Solutions, we're on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. We're looking for compassionate and...

  • Management Trainee

    4 days ago


    General Santos, Soccsksargen, Philippines KCC Property Holdings Inc. Full time ₱150,000 - ₱250,000 per year

    We are seeking a customer-focused Management Trainee to join our Department Store Customer Service Team. The successful candidate will be responsible for handling customer complaints, provide timely solutions, and collaborate with internal teams to drive customer satisfaction.Qualifications:Experience in handling customer complaints and concerns in a retail...


  • General Santos, Soccsksargen, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...


  • General Santos, Soccsksargen, Philippines ADM Full time

    Job DescriptionJob Purpose:To lead and manage the team of Technical Sales Representatives (TSRs) / Free-Range Birds Specialists (FRBS), execute strategies, and build strong customer relationships within the assigned sales district to achieve sales targets, drive growth, and ensure the overall success of the district.Your ResponsibilitiesExecute all sales and...


  • General Santos, Soccsksargen, Philippines ADM Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionJob Purpose:To lead and manage the team of Technical Sales Representative (TSR) / Free-Range Birds Specialist (FRBS), execute strategies and build strong customer relationships within the assigned sales district in order to achieve sales target, drive growth and ensure over-all success of the district.Your ResponsibilitiesExecutes all sales...

  • Customer Care

    3 weeks ago


    General Santos, Soccsksargen, Philippines Staff4Me Full time

    Staff4Me is seeking a passionate and skilled Customer Care representative to be a part of our dynamic team. In this position, you will serve as the primary point of contact for our customers, addressing inquiries, offering assistance, and ensuring they have a seamless experience. Your commitment to excellence and ability to connect with people will play a...

  • Customer Care

    4 days ago


    General Santos, Soccsksargen, Philippines Staff4Me Full time ₱150,000 - ₱250,000 per year

    Staff4Me is seeking a passionate and skilled Customer Care representative to be a part of our dynamic team. In this position, you will serve as the primary point of contact for our customers, addressing inquiries, offering assistance, and ensuring they have a seamless experience. Your commitment to excellence and ability to connect with people will play a...


  • General Santos, Soccsksargen, Philippines Staff4Me Full time

    Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a great opportunity to assist our diverse customer base in a professional and friendly manner.ResponsibilitiesRespond to customer inquiries and provide accurate information in a timely manner.Assist customers...

  • Hotel General Manager

    3 weeks ago


    General Santos, Soccsksargen, Philippines By The Sea Resorts Full time

    1 week ago Be among the first 25 applicantsHoliday Terrace Beachfront HotelPanama City Beach, FLFull TimeorBy the Sea Resorts is seeking an experienced Hotel General Manager for our Holiday Terrace and Beach Tower By the Sea locations. The Hotel General Manager is responsible for the overall success of two By the Sea Resorts hotels. They oversee all aspects...

  • Restaurant Manager

    4 weeks ago


    General Santos, Soccsksargen, Philippines Jollibee Group Full time

    OverviewThe Restaurant Manager is responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store's adherence to operating systems and standards and compliance to all government...