Customer Success Professional

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000

Customer Success Professional

We are seeking a seasoned Customer Success Professional to join our dynamic team. This key role will be responsible for delivering exceptional customer experiences, driving client satisfaction, and fostering long-term relationships.

Key Responsibilities:
  • Serve as the primary point of contact for clients, ensuring their needs are met and they receive outstanding service and support throughout their engagement with us.
  • Onboard new clients, helping them understand our services, processes, and value propositions, and setting the stage for successful collaborations.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams, such as engineering, sales, and project management.
  • Maintain client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Communicate complex technical details in simple, clear language, ensuring clients understand our services and products.
  • Analyze client feedback and project outcomes to identify trends and areas for improvement.
  • Develop strategies for customer retention and growth, identifying opportunities to enhance the customer experience.
  • Provide technical support to clients when necessary, addressing their questions quickly and accurately.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer service, account management, or a client-facing role (experience in the construction or engineering field is a plus).
  • Excellent communication skills, with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.
  • Customer success software proficiency is a plus.
  • A customer-first attitude and a commitment to ensuring client satisfaction.
Benefits:
  • Flexible work arrangements with potential remote work options.
  • The opportunity to grow within a high-energy start-up.
  • An engaging start-up culture with a focus on teamwork and continuous improvement.
  • Wellness programs and team-building activities.

This is a full-time remote role with standard business hours (Pacific Standard Time).

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