Ecommerce Account Manager

6 days ago

Sorsogon, Bicol, Philippines beBeeAccount Full time $60,000 - $90,000

Job Summary:

We are seeking an experienced account manager to manage and maintain strong relationships with clients.

About This Role:

This role is responsible for managing and maintaining strong relationships with clients. The ideal candidate will have a proven track record of building and maintaining client relationships, as well as experience in customer success or client-facing roles.

Key Responsibilities:

  • Servicing Clients: Serve as the primary point of contact for clients, ensuring clear and effective communication. Manage and resolve account-related issues, working proactively to prevent escalations.
  • Account Health Management: Maintain account health by monitoring key performance indicators and ensuring compliance with policies.
  • Team Collaboration: Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
  • Administrative Tasks: Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
  • Reporting: Provide periodic reports and insights to clients on account performance and potential improvements.
  • Relationship Building: Identify opportunities to enhance client satisfaction and maintain long-term relationships.

Requirements:

  • Experience: 3+ years of experience in account management, customer success, or client-facing roles.
  • Communication Skills: Strong communication skills with the ability to manage client relationships effectively.
  • Problem-Solving: Proven ability to problem-solve and handle account challenges with a proactive mindset.
  • Organization: Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
  • Adaptability: Experience working in a fast-paced environment with shifting priorities.
  • Collaboration: Ability to work independently while collaborating with remote teams.

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