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Senior IT Officer

1 week ago

Manila, National Capital Region, Philippines AXA Philippines Full time

**Key Accountabilities:**

As an Application Support Senior Officer, you will be responsible for ensuring that all assigned production support issues are properly logged, documented, prioritized, and resolved. You will also ensure that all assigned Run-the-Business (RTB) / Business-as-Usual (BAU) tasks are properly scheduled, staffed, and completed.

Responsibilities:

  1. Effectively communicate and turnover support issues and status to Solutions Delivery Team for Level 2 Support Issues or to the 3rd party vendor.
  2. Create data extraction or report utilities.
  3. Second-level support on application inquiries or data extraction.
  4. Report status of RTB tasks.
  5. Report status of requests items and incidents logged.
  6. Strictly comply with corporate governance and principles, such as Housekeeping, Safety, Environmental, and Code of Conduct and Discipline.
  7. Provide and maintain data files and monitor system configurations to ensure data integrity.
  8. Provide reports of system usage, capacity, and availability to management and users as per business requirements/compliance.
  9. Analyze and resolve end-user systems-related problems that originate from the end-user and provide end-user training when required.