Contact Center Leadership Professional

Job Title: Contact Center Customer Service RepresentativeWe are seeking a friendly and reliable customer service representative to support our clients in a BPO contact center. The successful candidate will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.Key Responsibilities:Handle inbound calls, emails, or...

Job Title: Senior Contact Center EngineerOverviewWe are seeking a highly skilled and experienced Senior Contact Center Engineer to join our team. As a Senior Contact Center Engineer, you will play a critical role in designing, implementing, and maintaining our contact center and unified communication platform for our clients.Your primary focus would be on...

Job Opportunity:Seeking a skilled professional to implement and manage contact center solutions for customers.About the Role:Drive implementation of RingCX and RCCC functionality within new Contact Center designs, builds, and training.Ensure delivery of full benefits to customers through quality service.Key Responsibilities:Manage multiple projects across...

Job Description:The Manager of Contact Centers is accountable for leading a high-volume, fast-paced contact center environment. Their role entails ensuring the delivery of consistent quality customer service experience by motivating, coaching, developing, and skilling Client Care Representatives (CCRs) to meet performance targets.This position requires...

Drive Customer Success with RingCentralWe're seeking a skilled contact center engineer to drive the implementation of cutting-edge contact center solutions.Key Responsibilities:Manage contact center projects from start to finish, delivering high-quality results on time.Assess customer needs and develop tailored solution designs to meet their business...

Expert Contact Center Solutions EngineerWe are seeking a skilled and experienced engineer to lead the implementation of contact center solutions. The ideal candidate will have exceptional technical skills and knowledge in designing, developing, and deploying contact center systems.Key ResponsibilitiesManage the planning, execution, and delivery of contact...

Job OpportunityWe are seeking an appointment setter to work with our client in the United States of America.Job ResponsibilitiesMake outbound cold calls using provided contact lists and qualify leads by communicating our business offering effectivelySet up meetings and calendar invites for senior leadership and track outreach activity, responses, and call...

Job DescriptionWe are seeking a skilled workforce management professional to join our team as a Call Center Operations Specialist. As a key member of our operations team, you will be responsible for monitoring call volume demand and adjusting the workforce accordingly to ensure optimal service levels.This role requires strong analytical skills, attention to...

About the RoleWe are seeking an exceptional Service Performance Analyst to join our team. In this role, you will play a critical part in ensuring our contact center delivers exceptional service levels and efficiency.As a Service Performance Analyst, your primary responsibility will be to monitor and analyze service levels, forecasting, and adherence. You...

Job Title:Contact Center Representative Job Description:A customer-focused professional with strong communication skills, able to effectively prioritize and manage time. Multitask across various systems and applications, analyze, isolate and resolve complex technical issues.Key Responsibilities:Deliver exceptional customer service experienceEngage with...