Contact Center Team Lead

1 day ago

Iloilo City, Western Visayas, Philippines beBeeClient Full time ₱4,000,000 - ₱8,000,000
Job Description:

The Manager of Contact Centers is accountable for leading a high-volume, fast-paced contact center environment. Their role entails ensuring the delivery of consistent quality customer service experience by motivating, coaching, developing, and skilling Client Care Representatives (CCRs) to meet performance targets.

This position requires effective communication to ensure a consistent experience for representatives and members alike. Direct interaction with members as necessary will also be involved. Daily management of team performance is crucial to ensure that service and quality objectives are being attained and maintained.

Key Performance Metrics and financial objectives must be understood and delivered virtually. Ensuring staff have the knowledge, training, experience, tools, and technology needed to achieve business results is also essential.

Leadership, coaching, and mentoring are provided to Supervisors to develop their competencies. A work environment that values people and encourages participation, creativity, learning, and accountability must be fostered.

,Qualifications and Competencies Required:
  • A proven track record of client service skills.
  • A results-oriented leader with demonstrated leadership capability.
  • The ability to influence positive change through motivation.
  • Strong coaching, leading, and performance management skills.
  • Able to build sustainable processes and identify continuous improvement opportunities.

  • Expert Contact Center Solutions Engineer

    20 hours ago

    Iloilo City, Western Visayas, Philippines beBeeContactCenter Full time $79,100 - $146,900

    Expert Contact Center Solutions EngineerWe are seeking a skilled and experienced engineer to lead the implementation of contact center solutions. The ideal candidate will have exceptional technical skills and knowledge in designing, developing, and deploying contact center systems.Key ResponsibilitiesManage the planning, execution, and delivery of contact...

  • Contact Center Operations Specialist

    3 days ago

    Iloilo City, Western Visayas, Philippines beBeeWorkforce Full time ₱2,372,000 - ₱3,598,000

    Job DescriptionWe are seeking a skilled workforce management professional to join our team as a Call Center Operations Specialist. As a key member of our operations team, you will be responsible for monitoring call volume demand and adjusting the workforce accordingly to ensure optimal service levels.This role requires strong analytical skills, attention to...

  • Senior Call Center Team Leader

    3 days ago

    Iloilo City, Western Visayas, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

    Job SummaryThe Operations Team Lead is responsible for leading a team of Customer Service Representatives to execute call center operations efficiently.Key Performance Indicators include meeting or exceeding daily, weekly, and monthly goals and metrics. This role requires strong leadership and management skills, as well as the ability to handle escalations,...

  • Executive Call Center Team Leader

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $55,000 - $75,000

    Lead Call Center Supervisor RoleWe are seeking an experienced Lead Call Center Supervisor to oversee the daily activities and performance of our team. The ideal candidate will have a strong background in coaching and supervision, with a proven track record of driving performance execution and results.Key ResponsibilitiesMonitor and manage daily activities...

  • Call Center Supervisor

    7 days ago

    Iloilo City, Western Visayas, Philippines Asurion Full time $104,000 - $130,878 per year

    The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for...

  • Call Center Supervisor

    5 days ago

    Iloilo City, Western Visayas, Philippines Asurion Full time

    The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for...

  • Contact Center Ambassador

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱7,000 - ₱11,000

    Job Title: Contact Center Customer Service RepresentativeWe are seeking a friendly and reliable customer service representative to support our clients in a BPO contact center. The successful candidate will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.Key Responsibilities:Handle inbound calls, emails, or...

  • Call Center Supervisor

    2 days ago

    Iloilo City, Western Visayas, Philippines Asurion Full time

    Call Center Supervisor/Coach leads a team of associates by monitoring and managing daily activities and performance. The Coach provides constructive feedback and corrective action as needed to ensure the team meets client metric obligations daily. The Coach is the team's point of contact for escalations and informs the Operations Manager of issues arising...

  • Expert Contact Center Technologist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeSenior Full time $120,000 - $140,000

    Job Title: Senior Contact Center EngineerOverviewWe are seeking a highly skilled and experienced Senior Contact Center Engineer to join our team. As a Senior Contact Center Engineer, you will play a critical role in designing, implementing, and maintaining our contact center and unified communication platform for our clients.Your primary focus would be on...

  • Senior Call Center Director

    4 hours ago

    Iloilo City, Western Visayas, Philippines beBeeCallCenter Full time ₱3,000 - ₱6,000

    The Senior Call Center Director will oversee a team of supervisors by providing strategic guidance, support and career development.Key ResponsibilitiesImplement directives from leadership and drive improvements in processes and technology.Lead, coach and develop call center supervisors to achieve business objectives.Collaborate with cross-functional teams...