Contact Center Ambassador

6 hours ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱7,000 - ₱11,000
Job Title: Contact Center Customer Service Representative

We are seeking a friendly and reliable customer service representative to support our clients in a BPO contact center. The successful candidate will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.

Key Responsibilities:
  • Handle inbound calls, emails, or chats from customers.
  • Provide accurate information about products and services.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow company procedures and compliance guidelines.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery.
Requirements:
  • High school diploma or equivalent.
  • 1+ years of customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems and call center tools.
  • Fluent in English and Spanish.
Benefits:
  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meal.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting new people.

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